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Contact via the portal

If you got any issues with Inspector Cloud services, you can leave a request for a technical support on our portal. You can get through to the support site from your Instance. To do this, click « Profile» and select « Helpdesk».

Note

The support site can also be accessed by following the link https://inspector-cloud.zendesk.com.

To keep track of your previous and current requests, we recommend registering.

Registration

  1. Click «Login» - an authorization form will appear. Select «Sign in».

  1. In the form that opens, fill in the proposed fields and click «Sign in» again.

  1. An email with a confirmation link will be sent to the email you entered in the form. Read the instructions and follow the link.
  2. Enter a new password and click «Set Password».

Registration is complete.

Sending a support request

You can send a support request on the portal with or without authorization.

  1. Click «Submit Request».
  2. Fill out the request form:
    • Subject - briefly describe your issue;
    • Company name - indicate the organization in the interests of which you work. If you are an employee of a merchandising agency or a distributor, please include the name of your client;
    • Route number - identifier of the route or the covered zone, if you have one;
    • Region - the region in which you work;
    • Description - describe in detail your question or issue. If the request relates to a specific visit, please indicate its number. If it relates to a secific store - provide its code, name or address.
Note

If you are not authorized on the portal, you need to provide your email for communication.

  1. If you have screenshots, photos or videos related to your issue, click «Add file» and attach them to the request.
  2. Click Submit.

Once request has been sent, if you are:

  • authorized on the portal - we will contact you by email and in your profile;
  • not authorized - we will contact you by email.

Viewing feedback in your profile

  1. Click and select My Activities.
  2. In the «Requests» window, open the «My Requests» tab, and a list of requests will open, sorted by actualization date.

The list displays information about each request.

  • The Request Subject. To view the response, click on the required request in the list. If there are several responses, you will see all the correspondence on this issue.
  • Request ID - unique identifier of the request. It can be used for a link to specific request, or to search in a list of other requests
  • Request Created Date - Indicates the date you created the request.
  • Date of Last Activity - displays the date of the last activity on your request. You can sort the list of requests by this field, .
  • Request Status - indicates the status of the request:
    • Open - the request has been received by the support service. In Open requests, you can add comments and explanations;
    • Waiting for your response - to resolve the issue, the Support service needs your response;
    • Completed - the request has been resolved and closed for comments.