Write an appeal

Before sending a request to technical support, read user manual.

If you haven’t found the answer to your question, please send a request to the Technical Support through the application.

Note

An internet connection is required to send a support ticket.

Camera 3

1. Tap « Profile» in the main application window.
2. Select the “Contact support” option.


Note

If you are on a visit, click on the three dots in the upper right corner of the screen .

3. Select the “Contact support” option.

4. Click the “Create new ticket” button.

5. Click on “Pencil” in the lower right corner of the screen.

6. Describe the problem in detail. Click the arrow to the right of the appeal. Click the paperclip to attach photos or videos that show the problem you are describing.

7. The response from the support team will come in the same chat.

Camera 2

1. Tap « Profile» in the main application window.

Note

If you are in a Visit tap .

2. Select:
   • «Help/Helpdesk» — for Android;
   • «Help» — for iOS.

3. Click .

Note

If you are contacting tech support for the first time, there will be a «Start a conversation» button instead of .

4. In your request, please describe the issue in full detail. If the request relates to a specific visit, please indicate its number. If it relates to a secific store - provide its code, name or address.
5. If you have screenshots, photos or videos with an error, click and attach them to the appeal.
6. Submit your request.

The operator may request additional information, please provide it, this will help to resolve your issue as quickly as possible.