Write an appeal

Before sending a request to technical support, read user manual.

If you haven’t found the answer to your question, please send a request to the Technical Support through the application.

Note

An internet connection is required to send a support ticket.

Camera 3

1. Tap « Profile» in the main application window.

Note

If you are in a Visit tap .

2. Select « Help». Click .


Note

If you are contacting tech support for the first time, there will be a «Start a conversation» button instead of .

3. In your request, please describe the issue in full detail. If the request relates to a specific visit, please indicate its number. If it relates to a secific store - provide its code, name or address.
4. If you have screenshots, photos or videos with an error, click and attach them to the appeal.
5. Submit your request.

Camera 2

1. Tap « Profile» in the main application window.

Note

If you are in a Visit tap .

2. Select:
   • «Help/Helpdesk» — for Android;
   • «Help» — for iOS.

3. Click .

Note

If you are contacting tech support for the first time, there will be a «Start a conversation» button instead of .

4. In your request, please describe the issue in full detail. If the request relates to a specific visit, please indicate its number. If it relates to a secific store - provide its code, name or address.
5. If you have screenshots, photos or videos with an error, click and attach them to the appeal.
6. Submit your request.

A response from the support team will come in the same chat. The support operator can ask you some questions to clarify. The operator can request additional information, for example application version or data archive. Provide them to the support operator, this will help to solve your question as quickly as possible.